Bilingual Quality Control Administrator (Remote)

Remote

Part Time

Field Administration

Entry Level

Bilingual (English-Spanish) Quality Control Administrator (Voter Engagement)
The Outreach Team - Remote
Part-time

$16/hour with opportunities for bonuses and advancement

Description:

Are you motivated to amplify the voices of marginalized communities? Do you want to make a lasting difference in the political landscape? Together we can help all eligible voters have access to the ballot box!

With the goal of increasing voter participation in mind, our national political and organizing consulting firm is hiring part-time Bilingual Quality Control Administrators to help with quality control for a voter registration drive. You'll be part of a team of detail-oriented people doing the administrative work behind the scenes to make voter registration drives successful. Position starts now (rolling hiring) and ends on October 14th 2024 with the possibility of extension.

We're able to accommodate employment in most U.S. States but not all. We can only hire folks who would be working from these states: Arkansas, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Maine, Maryland, Michigan, New Jersey, New York, North Carolina, Oklahoma, South Carolina, Tennessee, Virginia, Wisconsin, and Wyoming. Unfortunately, we can't hire people who would be working from any other states.

Role and Responsibilities:

Position is Remote. Callers are required to sign up for 4 QC shifts per week (approximately 20 hours) with the potential for less shifts depending on workload or more shifts depending on workload. Shifts are available six days a week Monday-Saturday and run from 2:30pm-8:00pm ET.

Responsibilities include:

Visual inspection of voter registration cards to determine accuracy and completeness
Verification calls to newly registered voters to ensure accuracy of data
Detailed note-taking on the results of visual inspections and verification calls

Qualifications

Must Haves

Strong listening and communication skills.
Extreme attention to detail
Possesses a growth mindset, be trainable and open to new skills
Passionate about progressive issues and motivated by social change
Basic tech capacity and willingness to learn new technology
Trustworthy, professional and reliable
Fluent in both English and Spanish

Nice to Haves

Comfort and skill at communicating with voters over the phone in both English and Spanish
Passion for increasing voter participation among communities whose voices are often silenced
Fluency with Google Sheets/Excel
Highly organized
A team builder - Motivated by the success of the team, group, and campaign.
Driven and goal-oriented
Previous experience phonebanking or in a call center a plus
Previous experience doing QC or voter registration a plus

Compensation: $16/hour, with opportunities for bonuses and advancement

About Our Office:

Opportunities for advancement - we’re growing and we like to promote from within
Casual attire
Remote

At The Outreach Team we believe deeply that equity and inclusion in our organization makes us better at our work and helps to build a stronger progressive movement. We are an equal opportunity employer and we strongly encourage women, people of color, people with previous felony convictions, members of the LGBTQIA community and people who identify with other underrepresented groups to apply.

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The Outreach Team and our Voter Registration Department is committed to making our democracy vibrant by helping as many people as possible register to vote. To make this happen we are looking for staff who have excellent customer service skills, attention to detail and a passion for voting rights. Can you tell us in a few sentences about how your previous experience in paid work, community involvement or volunteering would make you a good candidate for this role? If you have previous customer service experience, phone banking, working in a call center, administrative work, or voter registration and campaign work, please let us know.*

A key part of the Quality Control Administrator's work is reviewing voter registration forms to check for errors. This involves being very detail-oriented and taking really good/clear notes of any errors. What experience do you have with detail-heavy administrative work? How comfortable are you with using new apps and programs like google sheets?*

We are committed to diversity, equity and inclusion. As a part of the Outreach Team, will you join us in our efforts to dismantle white supremacy and actively promote equity and inclusion within our campaigns? Please let us know about an experience you have had with diverse communities and/or working alongside communities experiencing different types of systemic oppression. This could be during paid work, volunteer work, or within your family or community.*

Which state will you be working from? Note: We're able to accommodate employment in most U.S. States but not all. We can only hire folks who would be working from these states: Arkansas, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Maine, Maryland, Michigan, New Jersey, New York, North Carolina, Oklahoma, South Carolina, Tennessee, Virginia, Washington, Wisconsin, and Wyoming. Unfortunately, we can't hire people who would be working from any other states.*

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Bilingual Quality Control Administrator (Remote)

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